Terms & Conditions

Delphi Resort Terms and Conditions

Last Updated: 13 April 2016

The websites www.delphiresort.com, www.errifffishery.ie and www.aasleaghlodge.ie (and, if applicable, any associated apps) (“the Websites”) are operated and controlled by Delphi Outdoors Limited, company number 524437, trading as Delphi Resort, with a registered address at Leenane, Connemara, Co. Galway, Ireland.

There are certain terms and conditions we would like to draw your attention to. By using the Websites and/or availing of our services, you acknowledge that you understand and agree to these terms and conditions.

BOOKINGS & CANCELLATION POLICY FOR DELPHI RESORT

  1. All accommodation bookings except package bookings

Deposits/Confirmations

Delphi Resort will charge your credit card with, a non-refundable deposit, to the amount of 10% of your total booking immediately. The remainder of your booking and any additional charges accrued during your stay will be payable on departure.

Twin/ Double Bed Types

When booking any of the following: Deluxe Double Rooms, Loft Rooms, Luxury Suites and Two Bedroom Suites, please specify in the special requirements if you would like a twin (two single beds) or a double (one double bed) room.

Cancellation

For cancellations made more than two days before your arrival date the 10% non-refundable deposit is retained, in addition to any non-refundable deposits you may have paid for add-on services (see “add-on services” below which have a separate deposit and cancellation policy). For cancellations made within two days of your arrival date, or in the event of a no-show, the first night’s stay will be deducted from your card and retained along with the initial 10% non-refundable deposit. To CANCEL your booking you must cancel the booking directly online through the confirmation email that you receive shortly after booking or alternatively contact the hotel’s reservations department to confirm your cancellation.

Add-on services

You may choose to “Enhance Your Stay” after selecting your accommodation on the website. By enhancing your stay with any add-on/s (for example spa or activities), you are provisionally booking these services. Your card will not be charged for these services at this time. However, to secure your activities/spa treatments (by selecting options and choosing dates/times), you must call our Reservations Team on +353 (0)95 42208 at least two weeks in advance of your arrival date. Bookings are also accepted within two weeks of arrival but places may be limited or unavailable depending on demand. Once you secure your activities/spa treatments, the Spa and Activity Booking Policies apply (which deal with deposits and cancellations) and they can be found in section 3 and section 4 below.

  1. Packages (to include spa treatments and/or activities and/or event tickets package bookings)

Deposits/Confirmations

Delphi Resort will charge your credit card with, a non-refundable deposit, to the amount of 30% of your total booking immediately. The remainder of your booking and any additional charges accrued during your stay will be payable on departure.

Twin/ Double Bed Types

When booking any of the following: Deluxe Double Rooms, Loft Rooms, Luxury Suites and Two Bedroom Suites, please specify in the special requirements if you would like a twin (two single beds) or a double (one double bed) room.

Cancellation

For cancellations made more than five days before your arrival date, the 30% non-refundable deposit is retained, in addition to any non-refundable deposits you may have paid for add-on services (see “add-on services” below which have a separate deposit and cancellation policy). For cancellations made within five days of your arrival date, or in the event of a no-show, the full balance will be deducted from your card and retained, along with the initial 30% non-refundable deposit. To CANCEL your booking you must cancel the booking directly online through the confirmation email that you receive shortly after booking or alternatively contact the hotel’s reservations department to confirm your cancellation.

Add-on services

You may choose to “Enhance Your Stay” after selecting your accommodation on the website. By enhancing your stay with any add-on/s (for example spa or activities), you are provisionally booking these services. Your card will not be charged for these services at this time. However, to secure your activities/spa treatments (by selecting options and choosing dates/times), you must call our Reservations Team on +353 (0)95 42208 at least two weeks in advance of your arrival date. Bookings are also accepted within two weeks of arrival but places may be limited or unavailable depending on demand. Once you secure your activities/spa treatments, the Spa and Activity Booking Policies apply (which deal with deposits and cancellations) and they can be found in section 3 and section 4 below.

  1. Activity bookings

Deposits/Confirmations

In order to reserve and secure activities, we require your debit or credit card details at the time of booking. To secure your booking, a deposit of 100% of the booking value will be charged to your debit/credit card if you are booking the activity by itself on the website or by phone. If you are booking an activity as an add-on to your package please refer to sections 1 and 2 above for information in respect of the booking process for add-on services.

Cancellation

For cancellations made more than five days before your activity is scheduled to take place, 50% of the deposit paid will be retained.

For cancellations made within five days of your arrival date, or in the event of a no-show, the full amount paid will be retained and is non-refundable. To CANCEL your booking you must cancel the booking directly online through the confirmation email that you receive shortly after booking or alternatively contact the hotel’s reservations department to confirm your cancellation.

  1. Spa treatment bookings

Spa treatments do not require a deposit at the time of booking but should be booked at least two weeks in advance to avoid disappointment. Bookings are also accepted within two weeks of arrival but treatments may be limited or unavailable depending on demand. Once a treatment is booked, a 24 hr cancellation policy applies. Treatment bookings cancelled within 24 hrs of when the treatment is due to take place, will incur a charge of 100%. Bookings can be made by calling the Spa on +353 (0)95 42106.

Late arrivals may result in missed treatments. Treatments will commence at the time of scheduling and will finish at the time specified upon scheduling.

The Thermal Suite

All overnight guests over the age of 18 years are entitled to 1 complimentary hour in the spa’s Thermal Suite. This complimentary hour must be booked in advance of your stay. Additional use of the Thermal Suite will be charged at €15 per person per hour. Non-resident visitors can enjoy the benefits of our Thermal Suite for €30 per person for 60 minutes.

 

BOOKINGS & CANCELLATION POLICY FOR AASLEAGH LODGE & SELF CATERING COTTAGES & ERRIFF FISHERY ANGLING BOOKINGS

All accommodation bookings

Deposits/Confirmations

Delphi Resort will charge your credit card with, a non-refundable deposit, to the amount of 50% of your total booking immediately where your arrival date is more than 28 days away and the remainder of your booking and any additional charges will be payable 28 days in advance of your arrival date. Where your arrival date is less than 28 days away you will be charged a non-refundable deposit to the amount of 100% of your total booking immediately.

Cancellation

If you cancel and your arrival date is more than 28 days away you will not be liable to pay the remaining 50% due but your initial deposit of 50% is non-refundable. If you cancel within 28 days of your arrival the entire 100% booking deposit paid is non-refundable.

Angling bookings

Deposits/Confirmations

Cancellation

For cancellations made more than 28 days before your activity is scheduled to take place, 50% of the deposit paid will be retained.

For cancellations made within 28 days of your arrival date, or in the event of a no-show, the full amount paid will be retained and is non-refundable. To CANCEL your booking you must cancel the booking directly online through the confirmation email that you receive shortly after booking or alternatively contact the hotel’s reservations department to confirm your cancellation.

GENERAL RULES

Activities & Facilities

We recommend that, where possible, you pre-book any activities (including angling) or spa treatments. If you would like to book spa treatments/activities, or if they are part of your package, please call Delphi Resort (or Aasleagh Lodge) at the details set out below to reserve your times – for spa treatments and activities we recommend you reserve at least two weeks in advance to avoid disappointment. Bookings are also accepted within two weeks of arrival but places may be limited or unavailable depending on demand.

Please note that all facilities and activities we offer are subject to availability, are run on a schedule throughout the year and are based on demand/minimum numbers. We operate on a “first come – first served” policy so we cannot guarantee that you will be able to book a particular facility/activity for a specific time or at all. Activities that take place outdoors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place. During winter months the schedule of water based activities may be limited. You must ensure that any activity or facility selected by any member of your party is suitable for those who are taking part.

Activities (excluding angling) run on a day-to-day schedule and are subject to minimum numbers. If minimum numbers are not met for individual activities, Delphi Resort reserves the right to cancel said activities. If an activity is cancelled, an alternative activity will be offered or, at Delphi Resort’s discretion, a full refund will be issued where Delphi Resort cannot provide a suitable alternative (in Delphi Resort’s reasonable opinion).

For some activities, you will need a complete change of clothes with you. You must notify staff of any medical conditions or special requirements prior to commencement of the activity. Late arrivals may result in missed activities. Do not bring any items of value with you on the day as Delphi Resort will not take responsibility for any such items. Participants who are under the influence of alcohol prior to commencement of activities will not be permitted to participate in activities and will be charged in full.

 

Changing your booking

Subject to the applicable cancellation policy, you may change your booking with us for any reason, provided the change is made within a reasonable time bracket before your start date (and doesn’t include a package where event tickets have been included in that package). Each change is subject to availability and approval. Please note that any change of date, will be likely to involve a change in price of your break.

Refunds

Credit and debit card payments will be refunded via the same card number or to the relevant travel agent less any non-refundable deposit and any other non-refundable amounts.

Confirming your booking and payment

We will send you, either electronically or by post, a confirmation showing the price for your break and any additional charges. Please check the details of your confirmation carefully. If any of the details are incorrect, or changed, especially your address, you must inform our Reservations Team as soon as possible.

You must also ensure that you pay any amount required in accordance with the confirmation payment schedule. If you do not, we have the right to cancel your reservation and keep your deposit (as it is a non-refundable booking fee).

Price, check-in and departure

The most up to date prices for accommodation and activities are shown on the Websites. Any prices shown on the Websites or other communications are subject to regular review and may change. The agreed price for your break will be quoted when you make a reservation (by paying the required deposit amount to secure your booking) and will be shown on your confirmation. This price includes (i) use of your accommodation for the maximum number of guests we indicate; and (ii) any other amenities or services described as included in the price of your break in the information provided to you.

Photographs in promotional material are for guidance only.

We do our best to ensure that published information is correct when it goes to press. Please refer to the Websites (www.delphiresort.com, www.errifffishery.ieand www.aasleaghlodge.ie ) for the most up-to-date information where possible.

You may check-in from 4pm on your arrival date.

Check-out time is 12pm at the latest on your day of departure. You are welcome to continue to enjoy the facilities on the resort throughout your day of departure.

Whilst here

Food, beverages and other supplies described in menus and other communications are provided subject to availability and are not guaranteed.

Wireless internet access, where available, is not guaranteed.

As we continuously improve our facilities you may find that: (i) new facilities are on offer; (ii) listed facilities are temporarily closed for maintenance and/or improvement; (iii) some facilities and/or accommodation units have been altered, replaced or closed; (iv) there is development or refurbishment work going on in certain areas; and/or (v) maintenance work or housekeeping tasks are undertaken in and around your accommodation during your stay. In such circumstances we try to minimise any inconvenience.

Photography

We regularly take photographs and videos for promotional and training purposes and we occasionally receive requests from TV or other companies to film/photograph onsite. Please be aware that filming may be in progress during your break. Should you not wish to appear in any such material, please notify us on or before your arrival.

Accuracy

Rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and are similarly subject to availability, a minimum number of nights stay, and a certain number of sharing guests. While every effort has been made to ensure the accuracy of all information presented on the website, Delphi Resort does not accept liability for any errors or omissions and reserves the right to change information of listed features and products at their discretion.

Rates are quoted and charged in Euro are inclusive of VAT at the current rate unless otherwise stated. Alternative currency rates are indicative only, are based on current exchange rates and are subject to fluctuation.

Links to Third Party Websites

Links that feature on the Websites are links to other third party sites. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.

Liability Disclaimer

While every reasonable effort has been made to ensure accuracy of information, the content of the Websites may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimers in these terms and conditions  before using the Websites.

To the extent permitted by applicable law, Delphi Resort expressly excludes:

  1. All conditions, warranties and other terms which might otherwise be implied by law.
  2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Websites or in connection with the use, inability to use, or results of the use of the Websites, any websites linked to them and any materials posted on them, including, without limitation any liability for:
  3. loss of income or revenue;
  4. loss of business;
  5. loss of profits or contracts;
  6. loss of anticipated savings;
  7. loss of data;
  8. loss of goodwill; and
  9. for any other loss or damage of any kind, however it arises and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  10. Delphi Resort does not exclude liability for death or personal injury arising from its negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
  11. Delphi Resort will not be liable or responsible for any loss or damage, change to or delay or failure to perform, any of its obligations where such loss, delay, change or failure to perform is caused by circumstances outside Delphi Resort’s reasonable control (including, without limitation, adverse weather conditions).

Warranty Disclaimer

The content of the Websites is provided “as is” without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Delphi Resort also does not warrant the accuracy or completeness of the information, links or graphics found thereon. Delphi Resort may make changes to the content or policies at any time without prior notice.

 

General

Delphi Resort reserves the right to alter the accommodation to be provided to you (or other terms relating to the booking including activities), provided that such alteration does not (in Delphi Resort’s reasonable opinion) materially affect the booking.

We reserve the right to amend these terms and conditions at our discretion, without notice to you. The changes will become binding on you from the date of posting the changes so please ensure to regularly familiarise yourself with the contents of these terms.

You may only use the Websites for lawful purposes and you must not use the Websites in any way that is unlawful or fraudulent.

We are the owner or the licensee of all intellectual property rights in the Websites, and in the material they contain. You agree not to reproduce, duplicate, copy or re-sell any part of the Websites unless permitted by applicable law. You may link to the Websites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not however establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw this linking permission without notice.

For information on how we use your personal information please see our Privacy and Cookies Policy.

Irish Law governs these terms and conditions and the courts have Ireland have exclusive jurisdiction in respect of all matters arising there from.

Contact Us

Any assistance you require or concerns should be brought to our attention immediately to a member of staff or to our Reservations Team.

Delphi Resort

Phone: +353 (0)95 42208 (Reservations); Spa +353 (0)95 42106 (Spa) or email bookings@delphiresort.com

Aasleagh Lodge & Erriff Fishery

Phone: +353 (0)95 42252 (Reservations); +353 (0)95 42382 (Erriff Fishery Manager) or email info@aasleaghlodge.ie

Top